• Venue. Plantation Urban Resort & Spa
• Date. Jul, 10 2025 to Jul, 11 2025 Time. 08:30 to 17:00
• Link. Event Link
• Address. Plantation Urban Resort & Spa, 28 Samdach Preah Thoamak Lekhet Ouk St. (184), Phnom Penh, 12206

EuroCham Cambodia is organising a two-day-long training session focused on next-generation customers from July 10-11, 2025.

The training will be delivered in English by Ty Ratana, who is a certified professional trainer and business development leader with over 10 years of experience specialising in leadership development, customer service excellence, communication strategies, and high-performance teamwork training. 

Whether you're a customer service representative, sales professional, team leader or supervisor, business owner or entrepreneur, or anyone in a customer-facing role, this course will help you both understand concepts and know how to apply them in real world situations. 

The training methodology includes:

• Interactive Lectures
• Group Discussions & Peer Learning
• Role Plays & Simulations
• Case Studies & Scenario Analysis
• Hands-On Exercises
• Reflection & Self-Assessment

What Will The Training Cover?

Day 1: Mastering the Human Side of Service & Sales

• Foundations of Customer Service & Sales: Emotional intelligence and empathy in service and sales
• Communication Mastery: Handling difficult conversations with confidence
• Customer Service Excellence: Handling complaints and turning detractors into promoters
• Stories Build Trust and Connection: Sales pitch simulations

Day 2: Leveraging Technology & Strategy for Customer Excellence

• Sales Techniques for the Modern Buyer: Cross-selling and up-selling with integrity
• Technology & Tools: Automation in service and sales
• Feedback & Continuous Improvement
• Action Plan and Sales Presenting

How Much Does The Training Cost?

• Members: USD 280 
• Non-members: USD 330